FAQs
How do the Box's Work?
Each box is designed to provide you with Treats of your choice or Treats and Toys depending on what you would like to order.
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Each Box is designed around the size of your dog to ensure the Treat or Toy is suitable and lasts that little bit longer!
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When Purchasing a box if the treats you have chosen do not add up to the price of your box do not worry Pluto will add products to ensure you get what you pay for!
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Don't forget to fill out as much info as possible within the Mandatory box's as this allows us to know what to add in your box as well as know what not to add if your dog has intolerances.
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If you decide to purchase a box on subscription toys will change monthly so you wont end up with the same toy twice!
What is your Refund Policy?
Pluto knows sometimes your furry friends might not like a certain treat as much as him so we offer a 28 day return policy which is subject to the discretion of the Pluto's World Team! However Pluto will ask that any accepted product that is refunded has not been used and returned as delivered. Pluto also will ask you to pay for the postage of the return!
How do i know what treat to buy?
When looking at what treat to get your Puppy or Dog please read the guidance listed in the product information.
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Pluto's Treats are recommended for Puppy's from 12 weeks +
( Puppy Box's and Treats are available from 8-12 weeks ), if you would like advice please send us a message.
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Pluto's Treats have many different benefits including acting as a natural wormer and supporting dental hygiene each benefit is listed within the product section so don't forget to check it out!
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Pluto's Favourite is the Whole Trachea or Pigs/Cows Ears these keep him occupied for hours. and the Sprats are his favourite little treat to nibble!
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We have selected all of Pluto's Favourite products within the Pluto's Treats selection however if you would like to try various different treats. Pluto's Box's are the best option.
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Can Pluto's Treats Cause my dog to choke or be harmful?
As we know while watching Pluto enjoy these treats puppy's and dogs can get over excited and not understand how to enjoy them while being sensible!
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We advise due to some of our products breaking away easily and some containing bone that your Puppy and Dog are not left unsupervised whilst enjoying our products!
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Pluto's Treats are 100% fully digestible!
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Make sure plenty of water is available at all times.
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If you have any questions around a product please just get in contact.
Please Be Aware.
Pluto's Box's will come in a box which fits the products you have ordered, Box designs may vary depending on stock levels but Pluto guarantees a box means a box!
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When purchasing Pluto's Treats, treats will come in a bag unless a box is purchased from our store.
A box will come with your order for free if your order of Pluto's treats exceeds £25.00.
Would you like discounts and free treats?
Pluto is always on the look out for Brand Ambassadors, if your beautiful furry friend would like to join Pluto on his adventure get in contact via Instagram!
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